Privacy Policy

Privacy Policy

Effective Date: January 1, 2024

At DXING, accessible from app.dxing.in, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your information when you use our WhatsApp Bulk Sending Platform. By accessing or using our platform, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

  • Account Information: Name, email address, phone number, company details, and other contact information provided during account registration or platform usage.
  • Payment Information: Billing address and transaction details (processed securely through third-party payment processors).

b. Usage Data

  • Interaction Details: Messages sent, logs, timestamps, and other activities performed on the platform.
  • Technical Information: IP addresses, browser type, operating system, device identifiers, and geolocation data (where applicable).
  • Cookies and Tracking Data: Session cookies, authentication cookies, and tracking tools to improve your platform experience.

2. How We Use Your Information

We use the information we collect for the following purposes:

a. Service Delivery and Enhancement

  • To provide and manage our WhatsApp bulk messaging services.
  • To troubleshoot technical issues, optimize system performance, and enhance your overall experience.

b. Account Management and Communication

  • To verify your identity, process your requests, and send notifications related to account activities.
  • To communicate important updates, such as changes to our services, policies, or terms.

c. Compliance and Legal Obligations

  • To ensure compliance with applicable legal, regulatory, and contractual requirements.
  • To prevent fraudulent or unauthorized activities and enforce platform security.

d. Analytics and Improvement

  • To analyze usage patterns, monitor trends, and improve the platform’s features and performance.
  • To develop new products, features, and tools that enhance the user experience.

3. Data Sharing and Disclosure

We are committed to safeguarding your data and will only share it under the following circumstances:

a. With Service Providers

We may share your information with third-party vendors or service providers who assist us with platform operations, such as payment processing, server hosting, and analytics.

b. Legal Obligations

We may disclose your data to comply with legal requirements, such as subpoenas, court orders, or government regulations, or to protect our legal rights.

c. Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity, subject to the same privacy protections outlined here.

d. With Your Consent

We may share information with third parties if you explicitly authorize such disclosure.

4. Data Security

We implement robust technical and organizational measures to protect your data, including:

  • Encryption: Data transmitted between you and our platform is encrypted using secure protocols (e.g., HTTPS).
  • Access Controls: Restricted access to personal data, ensuring only authorized personnel can access sensitive information.
  • Monitoring: Regular audits and system monitoring to detect and prevent unauthorized access or breaches.

Despite our efforts, no security system is entirely foolproof. We urge you to use strong passwords, avoid sharing account credentials, and report suspicious activities immediately.

5. Your Rights

We respect your privacy and provide the following rights concerning your personal data:

a. Access and Correction

You may request access to the personal data we hold about you. You have the right to correct inaccuracies or update incomplete information.

b. Deletion and Restriction

You can request the deletion of your data where it is no longer necessary for the purposes for which it was collected. You may also request restrictions on certain processing activities.

c. Withdraw Consent

If you previously provided consent for data processing, you may withdraw it at any time.

d. Raise Concerns

If you have concerns about our data processing practices, you can contact us or lodge a complaint with a data protection authority.

6. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your experience, including:

  • Session Cookies: To keep you logged in and manage session information.
  • Analytical Cookies: To monitor site usage and improve functionality.

You can manage your cookie preferences through your browser settings. Note that disabling cookies may affect the platform's performance or usability.

7. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes will be reflected on this page, and the "Effective Date" will be updated accordingly. In cases of significant changes, we may notify you through email or a platform announcement.

8. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us: